For Insurance Companies

Complaint Management


OnBase manages cases, processes and content intelligently. Customer complaints requires a perfect fusion of the three.

he brings you closer to the customer

OnBase generates complaint forms which customers can access through external portals. Depending the complaint type, OnBase will generate a case and follow the procedure for that specific case.

he understands what it’s about

He can automatically access documents related to the customer in order to make sure that the complaint file contains all the necessary information for those who will analyse it, with minimal effort from the customer.

He helps you become better

This way, OnBase ensures that all procedures are respected, offering superior transparency and traceability for the complaint process. He makes it more efficient, saving significant resources while making the customer experience better.

One platform, unlimited potential.

Don’t let your guard down. We need professionals like you.


Doru Spac - IT Manager, Leumi Bank
Doru Spac – IT Manager, Leumi Bank

The pleasure, ease and motivation to work with the ‘Matricia people’ cannot be explained, but must be experienced.


Mariela Bucullei, Operations Director - Leumi Bank
Mariela Bucullei, Operations Director – Leumi Bank

OnBase = Everything is possible, just ask.


Daniel Crisan - Finance Manager, Scandia
Daniel Crisan – Finance Manager, Scandia

The Matricia team delivers results of the highest quality through their professionalism and knowledge. They have a deep understanding of business needs and always respect the agreed constraints.


Edouard Chapuis, Infomed Fluids
Edouard Chapuis, Infomed Fluids

Always a pleasure to be next to our best partner that I’ve ever managed.


Guray Turan, Regional Manager - Hyland Software
Guray Turan, Regional Manager – Hyland Software

They are the most knowledgeable partner I know. Definitely one of our best partners in the world. Their technical capabilities on OnBase are outstanding!


Pierre Francois - Sales Solutions Engineer, Hyland Software
Pierre Francois – Sales Solutions Engineer, Hyland Software
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