For Insurance
Damage Management
Thousands of documents automatically managed and stored in intelligent databases, the automation of clear procedures and a seamless interaction between client and firm are just some of the ways in which OnBase transforms the way damages are dealt with in insurance firms.
A 360-degree view of clients: all the data in one place
Paper disappears, it cannot be lost, it no longer has to be organised in drawers and folders, everything is safely stored in OnBase, easy to find, instantaneously. The user gains a 360 perspective over clients, their data, documents and interactions. The quality of your services increases, just like the customer satisfaction while the firm’s resources are saved.
he reads any format
OnBase can intelligently capture documents and data in any format, from any source.
he understands information
OnBase detects the relevant data in the documents, he organises and stores them logically and intelligently and creates keywords to make it easier to find.
he organises everything appropriately
OnBase relates documents to each other. He can relate pictures related to a case to the insured’s declarations, the existing policy and the other data related to those involved.
he offers you instant access
Your employees gain instant access, simultaneously, anywhere, at any time to the information or necessary documents by searching them with keywords or finding them in folders.
he brings all parties together
The third parties involved in the process can interact with the file through external portals online. They can review documents or add new ones.
he works with your system
OnBase integrates perfectly with your core insurance system. He can access data from the systems and users can continue using their known applications.
he keeps everything safe
OnBase stores all the data intelligently, encrypted, and ensures that only authorised people can access it. He offers complete traceability and history, ensuring GDPR compliance.
Automated workflows: fast and error-free
When the processes are intelligently automated, their speed increases while the risk of errors decreases. Each process requires fewer internal resources and, as it is quicker and less prone to errors, increases the quality of your services and the customer satisfaction.
he deals with the process
OnBase automates processes like the approval flow. He sends the application containing all the data and documents to the key users to be read, completed, approved or even electronically signed, all error-free.
he keeps the parties connected
OnBase notifies through email the interested parties (damage inspectors, clients, brokers etc.) in case he needs additional data or documents from them.
he checks the information
By identifying the relevant information from documents, OnBase can make sure that the files are in order and can notify the personnel if they are not.
he makes the clients’ lives easier
OnBase can allow clients to report the damage through an external portal. They introduce the data and documents and OnBase will begin the appropriate workflow.
he can sign without a pen
OnBase can use qualified electronic signature. This way, the time used for printing, signing and scanning back the signed document is saved.
he does everything by the book
An automated workflow means never deviating from the standardised processes, it means full compliance.
Visibility and traceability: next-level services
OnBase offers a complete view over the processes that occur within the bank, traceability and history. Clients receive more relevant information regarding their applications and the risk of error is reduced. The processes can be optimised to perfection.
you can see everything
OnBase allows you to monitor every single process, to track the stage in which a certain application is and to create activity reports.
you can respond promptly
Anytime a client wishes to know the stage in which his application is, he can receive an answer on the spot from an employee or by checking it himself through an external portal.
he makes sure you’re quick
Bottlenecks can be easily identified and eliminated while documents can no longer be lost.
he knows all he needs
Through its security systems, its traceability and information history, OnBase ensures compliance with all insurance norms and procedures, making audits easier and faster.
he helps you optimise
By creating relevant performance reports, OnBase allows you to monitor the performance of your department and to optimise the processes to perfection, for a better customer service and a more efficient way of doing things.
He can do so much more.
Don’t let your guard down. We need professionals like you.
The pleasure, ease and motivation to work with the ‘Matricia people’ cannot be explained, but must be experienced.
OnBase = Everything is possible, just ask.
The Matricia team delivers results of the highest quality through their professionalism and knowledge. They have a deep understanding of business needs and always respect the agreed constraints.
Always a pleasure to be next to our best partner that I’ve ever managed.
They are the most knowledgeable partner I know. Definitely one of our best partners in the world. Their technical capabilities on OnBase are outstanding!
